Frequently Asked Questions

We offer 6 main categories of service robots:

• Reception & Greeting Robots (5 models) - AI-powered concierge robots for hotels, offices, and public spaces with face recognition and multi-language support
• Delivery & Serving Robots (5 models) - Autonomous delivery for restaurants, hotels, and hospitals with up to 40kg payload capacity
• Cleaning Robots - Industrial-grade 4-in-1 cleaning (sweeping, scrubbing, mopping, vacuuming) with 17000PA suction
• Transport & Material Handling (2 models) - Heavy-duty AMR robots up to 300kg capacity for warehouses and factories
• Logistics Vehicles - Autonomous urban delivery vehicles for last-mile logistics
• Education Robots - Humanoid robots and quadruped platforms for STEM education and research

Our service robots range from entry-level models around $3,000 USD to industrial-grade systems exceeding $30,000 USD. Prices vary based on:

• Robot type and capabilities
• Payload capacity and runtime
• Software features and customization
• Order quantity (volume discounts available)
• Shipping destination

Contact our sales team for a detailed quotation tailored to your specific requirements.

Yes, we offer competitive pricing for bulk orders. Discounts vary by product type and quantity. For orders of 5+ robots, please contact our sales team to discuss special pricing and priority delivery options.

Battery life varies by model:

• Cleaning Robots: Up to 5 hours runtime with auto-recharge capability
• Delivery Robots: 8-12 hours depending on usage intensity
• Reception Robots: 10+ hours with auto-charging stations
• Transport Robots: 6-8 hours continuous operation

All robots feature automatic return-to-charge when battery is low.

Yes, most of our robots support multi-floor navigation when integrated with building elevator systems. Models like the Youxiao 5th Gen Dual-Cabin Delivery Robot feature auto-elevator integration for seamless multi-floor operation. Elevator integration may require additional hardware and setup.

Setup complexity varies by robot type:

• Simple deployments: Basic robots can be set up in 1-2 hours with remote guidance
• Standard deployments: Most delivery and reception robots require 1-2 days for mapping and configuration
• Complex deployments: Multi-floor or fleet operations may require 3-5 days including staff training

We provide comprehensive documentation and remote support for all installations.

Yes, we offer on-site installation services for complex deployments. Our technical team can travel to your location for:

• Site assessment and planning
• Robot deployment and mapping
• System integration with existing infrastructure
• Staff training and handover

On-site installation costs depend on location and project scope. Contact us for a custom quote.

All robot purchases include comprehensive training:

• Basic operation: Daily use, charging, and simple troubleshooting
• Admin training: Mapping updates, settings configuration, and fleet management
• Technical training: Available for IT staff requiring deeper system knowledge

Training materials (videos, manuals) are provided in English and regional languages.

Our robots use multiple navigation technologies:

• 3D LiDAR: 4D LiDAR on advanced models for real-time 360° obstacle detection
• 3D Cameras: Depth sensing for people and object recognition
• SLAM Technology: Simultaneous Localization and Mapping for autonomous navigation
• Infrared Sensors: Additional safety layer for close-range detection

Robots automatically plan alternative routes when obstacles are detected.

Yes, our robots support extensive language capabilities:

• Core languages: English, Thai, Vietnamese (standard on most models)
• Extended support: Lao, Myanmar, Malay, Indonesian, Chinese, and 25+ more
• iBen Robot: Emotion AI engine supporting 30+ languages with natural conversation

Additional language packs can be installed based on your requirements.

Standard Warranty:

• 12 months comprehensive hardware warranty
• Covers manufacturing defects and hardware failures
• Free replacement parts during warranty period

Extended Warranty:

• Extended coverage options available (2-3 years)
• Priority support and on-site service
• Contact sales team for pricing

We provide multiple support channels:

• Response time: Within 24 hours for all inquiries
• Regional contacts: Dedicated support for each market (TH/VN/LA/MM/SG)
• Remote support: TeamViewer/AnyDesk for real-time assistance
• Documentation: Online knowledge base with tutorials and FAQs
• WhatsApp: Quick support via +86 13085357775

Our robots are designed for minimal maintenance:

• Daily: Visual inspection, clean sensors and wheels
• Weekly: Check battery health, inspect for wear
• Monthly: Software updates, calibration checks
• Annual: Professional service check (optional maintenance contract)

Cleaning robots have self-maintenance features including auto-cleaning of brushes and water system management.

Repair process depends on issue severity:

• Remote diagnosis: Our team identifies the issue via remote connection
• Parts replacement: We ship replacement parts with installation guidance
• On-site service: For complex issues, we dispatch a technician
• Return service: Major repairs can be done at our service center

Warranty covers all repair costs for hardware defects within the warranty period.

Yes, we offer extensive customization options:

• Software customization: Custom greetings, interfaces, language packs
• Hardware modifications: Additional sensors, mounting options, payload compartments
• Branding: Custom colors, logos displayed on screens
• Integration: API access, third-party system integration
• Application-specific: Tailored software for specific use cases

Customization projects typically take 2-8 weeks depending on complexity.

Yes, we provide development tools:

• SDK: Available for advanced models like Unitree Go2 (EDU version)
• REST API: For fleet management and system integration
• ROS support: Robot Operating System compatibility
• Documentation: Comprehensive API guides and code examples

Developer support is available for approved research and commercial projects.

Our robots support integration with various systems:

• Building Management: Elevator control, door systems, HVAC
• POS/ERP: Order management, inventory systems
• Security: Access control, surveillance integration
• Communication: Slack, Teams, email notifications
• IoT: Smart building protocols and sensors

Our technical team will assess your requirements and provide integration recommendations.

The Unitree Go2 EDU is a research-grade quadruped robot with:

• Processing: High-performance onboard computer
• Sensors: 4D LiDAR L1, depth cameras, IMU
• Actuators: 45N.m peak joint torque for dynamic movement
• SDK: Full Python/C++ SDK with ROS support
• Models: Available in AIR, PRO, and EDU variants

Ideal for research, inspection, and educational applications.

Delivery times by market:

Country	Time	Method
Thailand 🇹🇭	5-7 days	Sea Freight
Vietnam 🇻🇳	3-5 days	Railway
Laos 🇱🇦	2-3 days	Railway
Myanmar 🇲🇲	5-7 days	Road/Rail
Singapore 🇸🇬	3-5 days	Air Freight

Times may vary during holidays or customs processing.

Yes, we ship globally. Beyond Southeast Asia, we have experience delivering to:

• Europe (Germany, Netherlands, UK, etc.)
• Middle East (UAE, Saudi Arabia)
• East Asia (Japan, Korea)
• North America (USA, Canada)
• Oceania (Australia, New Zealand)

Shipping costs and delivery times vary by destination. Contact us for specific quotes.

Our shipping quotes typically include:

• Export packaging: Industrial-grade crates and protective materials
• Customs documentation: Commercial invoice, packing list, COO
• Insurance: Transport insurance (optional but recommended)
• Tracking: Real-time shipment tracking

Import duties, taxes, and customs clearance at destination are buyer's responsibility.

Order process:

• 1. Inquiry: Contact us with your requirements
• 2. Consultation: Our team recommends suitable products
• 3. Quotation: Receive detailed pricing and terms
• 4. Order confirmation: Confirm specifications and timeline
• 5. Deposit: Pay initial deposit (typically 30-50%)
• 6. Production: Manufacturing/customization (2-6 weeks)
• 7. Shipment: Balance payment and shipping arrangement

We accept multiple payment methods:

• Bank Transfer: Wire transfer to our company account (USD, CNY, THB)
• PayPal: Available for orders under $10,000 (4.4% fee)
• Letter of Credit: For large orders with bank guarantee
• Escrow: Third-party escrow service available

Payment terms: 30-50% deposit, balance before shipment.

To help us provide the best recommendations, please include:

• Application: Hotel, restaurant, hospital, office, etc.
• Facility details: Size, number of floors, layout description
• Use case: Reception, delivery, cleaning, patrol
• Quantity: Number of robots needed
• Timeline: Project start date and deadlines
• Budget: If applicable, your budget range
• Location: Country and city for shipping quotes

Yes, we offer demonstrations for qualified B2B clients:

• Virtual demo: Video call with live robot operation
• On-site demo: We bring robots to your location (fees may apply)
• Self-visit: Visit our showroom in Kunming, China
• Trial period: Short-term rental available in select markets

Contact your regional representative to schedule a demonstration.

Yes, we welcome visits to our headquarters in Kunming, China:

Address:
Room 1F Annex, Zhongjin Capital Building
No.36 Changhong Road, Economic Development Zone
Kunming, Yunnan, China

Please schedule appointments at least 3 days in advance. We can arrange airport pickup and accommodation assistance for international visitors.